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Call Center Strategies

  • Agent With Least Talk Time: Rings the Agent with the least talking time.
  • Agent With Fewest Calls: Rings the Agent with the least calls.
  • Longest Idle Agent: Rings the Agent with the longest idle times depending on their tier level.
  • Ring All: Rings all Agents simultaneously.
  • Random: Rings Agents randomly in no particular order.
  • Ring Progressively: Rings Agents from the top-down and will progress until each Agent ends up ringing.
  • Round Robin: Will ring the next agent available in line.
  • Sequentially By Agent Order: Agents will ring in a sequence by the tier and the tiers order.
  • Top Down: Agent rings in order starting from one.
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