Call Center Strategies

• Agent With Least Talk Time: Rings the Agent with the least talking time.

• Agent With Fewest Calls: Rings the Agent with the least calls.

• Longest Idle Agent: Rings the Agent with the longest idle times depending on their tier level.

• Ring All: Rings all Agents simultaneously.

• Random: Rings Agents randomly in no particular order.

• Ring Progressively: Rings Agents from the top-down and will progress until each Agent ends up ringing.

• Round Robin: Will ring the next agent available in line.

• Sequentially By Agent Order: Agents will ring in a sequence by the tier and the tiers order.

• Top Down: Agent rings in order starting from one.