Remote Support by 9x9 Tech
Your download will start automatically. If it doesn’t, use the single button below.
Download Support App
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Files are hosted securely by 9x9 Tech.
Windows — What to do
- When prompted, click Run (or open the downloaded file:
9x9_Tech_Remote_WIN.exe).
- Launch the downloaded program. It may be located in your “Downloads” folder.
- Give the 9-digit number to your IT support rep.
Stay on the phone with our technician and keep this window open.
macOS — What to do
- Open the downloaded file:
9x9_Tech_Remote_MAC.dmg.
- Launch the downloaded program. It may be located in your “Downloads” folder.
- Give the 9-digit number to your IT support rep.
If prompted for permissions (Screen Recording/Accessibility), click Allow and follow the on-screen steps.
Having trouble downloading?
Some browsers block auto-downloads. Use the button above. If you still can’t download, tell us your OS and we’ll send a direct link.
