Call Center StrategiesCreated OnAugust 22, 2022< Go Back Agent With Least Talk Time: Rings the Agent with the least talking time. Agent With Fewest Calls: Rings the Agent with the least calls. Longest Idle Agent: Rings the Agent with the longest idle times depending on their tier level. Ring All: Rings all Agents simultaneously. Random: Rings Agents randomly in no particular order. Ring Progressively: Rings Agents from the top-down and will progress until each Agent ends up ringing. Round Robin: Will ring the next agent available in line. Sequentially By Agent Order: Agents will ring in a sequence by the tier and the tiers order. Top Down: Agent rings in order starting from one.