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Call Center Strategies
- Agent With Least Talk Time: Rings the Agent with the least talking time.
- Agent With Fewest Calls: Rings the Agent with the least calls.
- Longest Idle Agent: Rings the Agent with the longest idle times depending on their tier level.
- Ring All: Rings all Agents simultaneously.
- Random: Rings Agents randomly in no particular order.
- Ring Progressively: Rings Agents from the top-down and will progress until each Agent ends up ringing.
- Round Robin: Will ring the next agent available in line.
- Sequentially By Agent Order: Agents will ring in a sequence by the tier and the tiers order.
- Top Down: Agent rings in order starting from one.