Call Center Strategies

Agent With Least Talk Time: Rings the Agent with the least talking time.   Agent With Fewest Calls: Rings the Agent with the least calls.   Longest Idle Agent: Rings the Agent with the longest idle times depending on their tier level.   Ring All: Rings all Agents simultaneously.   Random: Rings Agents randomly in no particular order. […]

Agent Fields

Agent Name: Name of the agent. Call Timeout: Time to ring the agent before deeming them unavailable.   Username: Associate a system user with this call center agent.   Agent ID: An ID that can be used to log the agent in and out of the call center.   Agent Password: A password to log the agent into the call center. This is not used when dialing *22. […]