Call Center Strategies
Agent With Least Talk Time: Rings the Agent with the least talking time. Agent With Fewest Calls: Rings the Agent with the least calls. Longest Idle Agent: Rings the Agent with the longest idle times depending on their tier level. Ring All: Rings all Agents simultaneously. Random: Rings Agents randomly in no particular order. […]
Agent Fields
Agent Name: Name of the agent. Call Timeout: Time to ring the agent before deeming them unavailable. Username: Associate a system user with this call center agent. Agent ID: An ID that can be used to log the agent in and out of the call center. Agent Password: A password to log the agent into the call center. This is not used when dialing *22. […]