9x9 Tech Services

Remote Support

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Windows — What to do

  1. 1When prompted, click Run (or open the downloaded file: 9x9_Tech_Remote_WIN.exe).
  2. 2Launch the downloaded program. It may be in your Downloads folder.
  3. 3Give the 9-digit number to your 9x9 Tech support rep.
Stay on the phone with our technician and keep this window open.

Files are hosted securely by 9x9 Tech. Some browsers block automatic downloads — use the buttons above. Still stuck? Call 718-307-1999 and tell us your computer type, and we'll send you a direct link.