Restaurants
Fill Every Table. Answer Every Call. Automatically.
During dinner rush, your staff shouldn't be interrupted by misdirected calls. 9x9 Tech's IVR routes every caller — reservations, catering, inquiries — directly to the right person.
The problem
Sound Familiar?
Reservation calls go unanswered during peak service hours
Hosts pulled away from guests to answer the phone constantly
Catering and private event inquiries get lost in the shuffle
No way to send promotions and specials to returning customers
The solution
A Restaurant Phone System That Never Clocks Out
Smart Reservation Routing
Callers select Reservations, Catering, Today's Specials, or Directions — host stand rings labeled 'Reservation'.
Reservation Confirmation SMS
Confirm every reservation with a text sent directly to the guest. Include a note about specials or events.
Front of House / Back of House
Separate extensions for host stand, catering coordinator, bar, and management.
SMS Promo Blasts
Push specials, events, and last-minute availability to your customer list.
After-Hours Reservation Info
After close, callers hear hours, reservation info, and a link to book online.
Catering Inquiry Line
Dedicated extension for catering and private events. Serious inquiries never get lost.
How it works
A Call From Start to Finish
- 1
Guest Calls During Rush
Auto-attendant: 'Welcome to Bella Roma! For reservations press 1, catering press 2, today's specials press 3.'
- 2
Host Stand Rings
The call is routed directly to the host stand, labeled 'Reservation' — your host knows what the call is about before they pick up.
- 3
Table Booked
Host confirms the reservation and sends a text directly to the guest with date, time, and party size.
- 4
Reminder + Upsell
'Reminder: Your table at Bella Roma is tonight at 7pm. Ask about our wine pairing menu!'
Table bookings up 45%
Zero calls lost during dinner rush
SMS campaigns drive 30% repeat visits
Ready to Transform Your Restaurant Phone System?
Setup is fast, support is real, and rates are unbeatable. Join hundreds of businesses already running on 9x9 Tech.
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